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Complaint Resolution Process at Money Mentors

Your satisfaction is our priority. If you have any concerns, follow the steps below to ensure they are addressed promptly and fairly.

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What our clients have to say

Excellent
Money Mentors Red Deer
Based on 47 reviews
Dennis Moore
Yve was extremely helpful and professional and I was relieved to see a solution to my debt problem. I'm excited about the journey I'm about to embark on and becoming debt free for life. I encourage anyone who is feeling stressed about their debt to give Money Mentors a call. I'm so grateful. Thank you God for Money Mentors.
Response from the owner:We’re touched by your words - thank you! It’s wonderful to hear that Yve’s professionalism and support helped you feel relieved and hopeful. Your excitement about becoming debt free is inspiring, and we’re grateful for your encouragement to others. If you’d like more financial tips and resources along the way, visit moneymentors.ca
Joshua Terrado
Money Mentors provided me with a solution that was easier, far less stressful, and perfectly suited to my situation. Ms. Yve, was my counselor, and she was an amazing person to work with. She made sure all my questions were answered in a timely manner and was always there to check in on me, offering assistance whenever needed and ensuring I stayed on the right track. I highly recommend Money Mentors to anyone struggling with debt and looking for the best solution to manage their finances and ease the stress on their shoulders. Their counselors are truly amazing, their services is exceptional, and they offer a fantastic debt management program.
Response from the owner:This is such a thoughtful review - thank you for sharing your experience! We’re delighted to hear that Yve was there to guide you with care, support, and practical solutions. Stories like yours remind us why we do this work. We’re grateful for your recommendation, and if you’d ever like more tools or financial resources, you’ll find them at moneymentors.ca
G
Yve is the best. Very knowledgeable but also very considerate and kind. Gave me numerous options regarding my debt as well as thr best option based on her expertise. Would recommend to everyone.
Response from the owner:We truly appreciate your kind words! Yve is indeed a wonderful counsellor, and it’s great to hear that her knowledge and compassion made a difference for you. Thank you for recommending us; it means a lot. If you’d like to explore more tools and tips, you can visit us anytime at moneymentors.ca.

At Money Mentors, we are committed to delivering exceptional service and addressing any concerns you might have. Your feedback is invaluable in helping us enhance our services. We strive to handle all complaints fairly, promptly, professionally, and with confidentiality. Filing a complaint will not affect the way we treat you. Here’s how you can resolve your concerns:

Step One

If you have a concern, please reach out to us by emailing feedback@moneymentors.ca. Our team member will ensure you are connected with the appropriate manager, who will respond to your concern within two (2) business days.

Step Two

Should your issue remain unresolved or if you need further assistance, please contact our CEO, Stacy Yanchuk Oleksy. Stacy is dedicated to ensuring every client’s concern is heard and addressed. You can reach Stacy at stacy@moneymentors.ca

At Money Mentors, we value your feedback and are committed to continually improving our services.

Thank you for giving us the opportunity to assist you.

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© Money Mentors 1997 - 2026

Head Office:

140, 109 Quarry Park Blvd SE
Calgary, AB, T2C 5E7

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