Privacy Complaint Procedure

What our clients have to say

1741632623

Yve was extremely helpful and professional and I was relieved to see a solution to my debt problem. I'm excited about the journey I'm about to embark on and becoming debt free for life. I encourage anyone who is feeling stressed about their debt to give Money Mentors a call. I'm so grateful. Thank you God for Money Mentors.

Joshua Terrado

1740428289

Money Mentors provided me with a solution that was easier, far less stressful, and perfectly suited to my situation. Ms. Yve, was my counselor, and she was an amazing person to work with. She made sure all my questions were answered in a timely manner and was always there to check in on me, offering assistance whenever needed and ensuring I stayed on the right track. I highly recommend Money Mentors to anyone struggling with debt and looking for the best solution to manage their finances and ease the stress on their shoulders. Their counselors are truly amazing, their services is exceptional, and they offer a fantastic debt management program.

1734834113

Yve is the best. Very knowledgeable but also very considerate and kind. Gave me numerous options regarding my debt as well as thr best option based on her expertise. Would recommend to everyone.

Google Rating

4.8

Based on 47 reviews

Money Mentors Red Deer

4.8

review us on See all reviews

Dennis Moore

1741632623

Rod Lowen

1741384508

Very pleased with the prompt response when reaching out and the professionalism that was provided. Very good information from a very compassionate person. Do not wait to reach out like I did. The info they provide is very time sensitive in regards to your financial dificulties.

Joshua Terrado

1740428289

genevive habbiling

1740163267

Stef

1737520624

Yve was super helpful and gave some great insight and suggestions. Definitely appreciated!

1734834113

Yve is the best. Very knowledgeable but also very considerate and kind. Gave me numerous options regarding my debt as well as thr best option based on her expertise. Would recommend to everyone.

Justin Demapelis

1734492944

Just got financial advice from Yve and she was very helpful and understanding. I’m hopeful for the future to become debt free.Thanks, money mentors.

Sharona Hyde

1724794612

Amazing advice! Yve was so informative and helpful! Such a great experience with Yve!

Toni De Viet

1715096750

I actually dealt with Sherie in Edmonton. My first meeting with her was the best thing I ever did as she helped me feel comfortable in my quest to pay off 38000 dollars. No guilt or blame or feeling bad involved. 58 months later, I am debt free. Imagine that! Woohoo! I would strongly suggest that anyone who can if they owe, should go to Money Mentors. You'll feel great because you paid your debt off. Your credit is affected for 2 years rather than 6 and you will feel like you achieved a great thing.

S P

1712409553

I think it's a good service but I don't like how they push certain services. I felt uncomfortable talking to the person about my financial concerns. I don't feel comfortable calling again

jon cory

1711409219

Money mentors literally gave me a better life. I was paying so much interest that I wasn't paying the debt down. I did that for years. They put me on an affordable plan and now I'm on a path to being debt free

Maryanne Raaflaub

1708104729

I thought Money Mentors was very informative, Linda made it quite easy to understand. I definitely recommend you go learn from them, I would definitely go back

Russ Goodwin

1707610225

Great program, easy to deal with and great support from their team. Highly recommend to anyone looking to get their financials in order.

Michelle Hagen

1706897229

Mentors are incredibly calming, reassuring and provide the tools for a clear path forward. The level of stress that's been lifted by getting our finances into perspective is worth its weight in gold. I cannot recommend them enough.

Gary McLeod

1704829743

They were very helpful with the process. I would definitely recommend them to anyone who needs/wants help.

Toni Brezinski

1701443976

I booked my appointment 2 weeks in advance. I had an appointment with Yve Bouchie at 6 pm and she never showed up. I called, left a message and never heard back. Poor customer service.

Tyra Desjarlais

1699413392

I enjoyed the workshop with Linda. She is such a wonderful lady. I learned so much in the short time we had with her.

Lindsey Martin

1699399448

I highly recommend Linda Mak! Makes you feel like you're getting advice from a great friend. Thank you for coming and giving us a presentation. Will definitely recommend money mentors. Debt is stressful but Linda makes sure you know it doesn't have to be 👍

Vanessa Temple

1696192619

Yve was so supportive through my debt repayment journey. Money mentors was a great program. I found them when I was at my Lowest point and thought I was never going to get out of debt. After learning how to budget better, and sticking to my monthly payments I was able to be debt free in 4 years. It was A very proud moment and Yve was there at the end to congratulate me!

Carolyn Contant

1695526472

My councillor Yve Bouchie was very understanding and helpful with a recent concern I have. She made suggestions that are very helpful that I didn’t even realize could be done.

Rozalyn Vickery

1686430175

I am continually impressed with the kind, knowledgeable and effective support my clients receive from Money Mentors. Every client I bring in starts out incredibly nervous and leaves remarking, "I feel soo much better" and wishing they had come sooner. Their anxiety drops and they sleep better at night with hope for their future.Money Mentors is so much more than financial education - it is a mental health support.

Michelle Derbyshire

1686073737

Yve is friendly and informative. She has facilitated several informational sessions for my clients and every time she instantly builds great rapport with the clients and provides valuable information. My clients are always very grateful to Yve for providing them Finacial guidance.I highly recommend Money Mentors in Red Deer for financial guidance.

Jill Baird

1685371614

I absolutely love Yve and her presentations! So much valuable information!! Thank you Money Mentors and Yve for supporting Career Leap and their clients.

Mitch Montgomery

1684882707

Eve was very helpful with her presentation. Definitely 5 stars worthy.

Falon Knight-Davies

1684876002

Money Mentors presentation was extremely informative. Yve did an amazing job at making the presentation interesting and interactive! Free financial counseling, education and information for anyone from kindergarten to retirement! Definitely recommend this service for anyone looking for help regarding money management! Thanks Yve!

Grace Campbell

1681600070

It was the best thing I ever did it help me get out of debt, and now I am on the right path, and even after my debt was paid off They still helped me and give me a lot of details to keep myself from going back into that situation.

Leah Thomson

1681394175

They will help and be there for you. Great great service. Love how they are kind and attentive.👍

Shan mitchell

1677639068

I just want to say thank you to the team at money mentor especially big shout out to Yve and helping me through this time of my financial debt. She is a wonderful person very understanding very helpful and for helping me through this time of my financial debt. She is a wonderful person very understanding very helpful and very knowledgeable. I definitely would highly recommend money mentor to anybody who is in need of help financially and to get out of debt again thank you guys are an awesome team.

Chanda Ashton

1675718587

Yve was very helpful and my appointment was very informative. There is no judgement and they have a lot of options to help. Everything is well explained.

Jade Brunes (Calamity Jade)

1675290526

I am so grateful that I reached out to Money Mentors, as suggested by a friend who had previously used their services. My counsellor (Yve) was so knowledgable and kind, and truly just wanted to provide me with helpful and useful information that pertained to my unique financial situation. I now have a plan moving forward that will work for me, and they will continue to support me in the future as well. I would highly recommend anyone having any sort of financial issues, to reach out and just get information. They are so helpful and it's free for your first consultation! Best decision I've made. Thanks again!

Selina B

1674068392

Yve was very knowledgeable and gave me the right recommendations for my personal situation. If you’re on the fence about talking to Money Mentors, just do it!I came out of the appointment feeling relieved to have a plan. She was non judgemental and a pleasure to speak with.

cent SIKES

1673808427

I had a very positive experience meeting with Yve. Financial issues can be very isolating or shameful - sometimes just having someone else to talk to, who knows the subject, can be just what you need to get the ball rolling.

Christa Vorra

1668051954

Our councillor Yve was extremely easy to talk to and we didn't feel like we were being judged about our financial mistakes. It was very much approached with a "what's past is past, let's move forward" attitude. And it gave us so much confidence to move on and make changes. The tools provided make everything really easy to track/understand. And I feel more than welcome to reach out with additional questions. Yve even scheduled a second appointment with us to make sure nothing got missed. Fantastic experience.

Angela Lindland

1667447478

My coach, Yve Bouchie was amazing! She was non judgmental, compassionate, and gave me really practical tools for a future debt-free life. It's embarrassing to admit you need help with your finances, but Money Mentors truly gives a hand up with their OPD (Orderly Payment of Debts) program when you need creditor relief.

Mark

1666969535

If you are struggling to pay off debt, this is a great company to guide you to financial success. I participated in the OPD program and was able to pay off $21,000 in debt in less than 5 years. The staff are very supportive and want you to succeed as much as you do. Thank you money mentors!

Tim Quesnel

1665630123

Always very informative attending a course at Red Deer Office. Yve is very interesting in her presentation of the information. Her knowledge of the presented course is excellent. She is very helpful. Will attend more in person courses. Thank you for offering these courses.

Liz Tena

1665536728

We reached out to Money mentors because we are struggling with debt and and I cannot recommend them enough. Yve was very knowledgeable and guide us towards making the right decisions. We are very happy with they mentorship and the best is that this is a free service.

Laura Bennett

1663209096

My husband and I just got home from the Tackle debt class in person and this class was fantastic. We received a ton of great information and had the most productive and connected conversation on the ride home. I cant wait to go to next months course. Yve was so knowledgable and helpful and I am very happy for the tools and the homework we get to do now to get us moving in the right direction and on the right track.Highly recommend to anyone who has ever wanted to learn more about their money.

Krista Fowler

1662516449

Money mentors is a great resource for money coaching, budgeting and debt management solutions!! I worked with Yve, she is absolutely amazing, always there when I had questions and I was never judged based on past mistake I had made with my finances. They are very professional, helpful, knowledgeable and respectful:)

Kolby Sinc

1651612865

I scheduled an in-person appointment so I could speak to a professional about credit cards and building a financial roadmap for my upcoming years as an adult. I had a great experience and I walked out feeling confident about the plan and I definitely recommend coming here for answers to any questions you may have. They also have great online courses and everything was free!

brooke v

1650818428

Great, professional service, and very helpful with our financial needs. I can’t wait to learn more on the financial aspect of things through their online programs and budgeting booklet etc. Thank you Yve for helping us out!

Lacey O'Brien

1649699782

My husband and I hit some rough times a few years ago. We lost our house, we lost our car and we could not afford to live. We are honest people who tried our best to work with every company and pay what we could... Then we found Money Mentors. This company were AMAZING to us. They worked with us when my husband got laid of due to Covid. They worked with us when I got pregnant and were ALWAYS there to offer options and a kind word when it was needed. We are completely debt free now! They took us from a lifetime of debt to paying it all off in a few short years and being able to male our credit great again. If you're struggling and feeling out of choices, I strongly urge you to at least give them a call. My husband and I went into their office suspiciously and came out of there feeling like the weight of the world was gone! Now we are debt free and we'll on our way to building up a VERY successful life for ourselves and our children. HIGHLY RECOMMEND.

Francis Boucher

1639585759

Having just finishing our OPD with the help of Money Mentors, just wanted to let people know that they were a great help. We never knew how we would deal with our debt but they made things easy for us. I would recommend anyone having financial issues to sit down and talk with them.

S T (Kiralard)

1636333418

If anyone is having debit or financial issues I highly recommend Money Mentors. Great coaching and big help on settling my debt and they will work with you whatever your financial situation is.

Shelly Rye

1635260366

Money Mentors helped us through a very difficult time financially for our family. Their advice and coaching have made all the difference in the world and I can't thank them enough!

Victoria Waisman Sangama

1618084428

Yve was very helpful in helping to prepare a budget even with complicated circumstances. She took the time necessary to look at all aspects, ask pertinent questions and give needed advice. She revisited the budget with us the following year and helped us make important changes after the COVID year.

Wanda Olson

1615515199

Wonderful people's. Compassionate and very helpful. Yve is amazing.

Purpose

This procedure outlines how Money Mentors will handle privacy complaints related to the collection, use, storage, or disclosure of personal information under the Orderly Payment of Debt (OPD) program.

Who Can Submit a Privacy Complaint?

Any client, employee, or third party who believes that their personal information has been improperly handled may file a privacy complaint.

How to Submit a Privacy Complaint

Written Complaint Submission

Complaints must be submitted in writing to the Privacy Officer.
Include the following details:
- Full Name & Contact Information
- Description of the Issue
- Date of Incident
- Supporting Evidence

Submission Methods

Email: stacy@moneymentors.ca
Mail: Attention: Privacy Officer, Money Mentors, 140-109 Quarry Park Blvd SE, Calgary, AB T2C 5E7

Privacy Complaint Handling Process

Step 1: Acknowledgment

Money Mentors will acknowledge receipt of the complaint within 5 business days via email.

Step 2: Investigation

Money Mentors’ Privacy Officer will review the complaint within 20 business days, including:

Interviewing relevant staff.
Examining data records and security logs.
Consulting legal or compliance teams if necessary.

Step 3: Resolution & Response

Money Mentors’ Privacy Officer will provide a written response within 30 business days, outlining:

Findings of the investigation.
Corrective actions taken (if necessary).
Client rights for further appeal if dissatisfied.

Escalation Process

If the complainant is not satisfied with Money Mentors’ response, they may escalate their complaint to:

Alberta Information and Privacy Commissioner: Diane McLeod
- Phone: 1-888-878-4044
- Email: generalinfo@oipc.ab.ca
- Website: Contact Us – Office of the Information and Privacy Commissioner of Alberta

Record Keeping & Compliance

Money Mentors will retain all complaints and resolutions for at least two years.

Contact Information

Privacy Officer: Stacy Yanchuk Oleksy, CEO
Email: stacy@moneymentors.ca
Phone: 1-888-294-0076