Money Mentors: Holiday office hours and how it affects payments
November 28th, 2017
Money Mentors will be closed for the holidays beginning December 24 ending January 2. Our payment services will be temporarily disrupted as follows:
- Phone and in-person payments: Client services will not be available to receive cash, money orders, or debit payments (via phone or in-person in our Calgary and Edmonton offices) after 2:00pm December 23.
- Online bill payments: All online payments must be received in our account by December 28. We recommend transmitting funds no later than December 25 to ensure your funds are received by December 28.
- Mail: All mailed payments must be received in our mailbox by December 28. We recommend mailing payments no later than December 23 to ensure the funds are received by December 28. Please send mail via Canada Post, and not by any courier that requires a signature, as we will not be available to accept delivery after December 23.
- EFT: All EFT payments (prearranged electronic fund transfers) will not be affected by the office closure, and will be debited as scheduled.
If you have any questions about your December payment options please contact client services at 1-888-294-0076 for assistance. We appreciate your patience, and we wish you a very safe and happy holiday season!